With the growing need, our industry leaders have an incredible responsibility to determine what is next and shape the future of CS. So, here is my submission of Top Customer Success Leader Traits based on interactions with Leaders across industries and companies that have impressed and inspired me.
With over a decade at the Wall Street Journal and 20 years in journalism, David Kesmodel honed his investigative-reporting skills, interviewing techniques, and deep research experience. So, who better to ask for some tips on creating insightful conversations?
After having a blast with Successly's Co-Founder & President, Adam O'Donnell, talking about common themes about Customer Success that are holding CSMs back and I put together this infographic to go along with our interview.
With over 5500 jobs currently open in Customer Success, can you concisely define what it is? Are you confidently communicating the value of the role and importance of your team to get the backing of the initiatives and resources for your group?
It's Independence Day and a great time to subscribe customers to their own success with channels expanding their aptitude. Fostering dependent relationships is not in anyone's best interest and definitely not scalable. So, what are some of the best ways to do this?
For CS teams, more customers do not always translate to additional headcount on the CS team. Without proper considerations, this exhilaration can turn to anxiety much like Thanksgiving dinner that starts with gratitude for the feast and ending in gluttonous overindulgence.
Improperly executed, QBRs are stressful for CS teams and frustrate the customer. Skillfully planned and delivered with finesse, they become key milestones - strengthening your value and an appealing event to material influencers.