Top 5 Traits of a Customer Success Leader

With the growing need, our industry leaders have an incredible responsibility to determine what is next and shape the future of CS. So, here is my submission of Top Customer Success Leader Traits based on interactions with Leaders across industries and companies that have impressed and inspired me.

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CustomerSuccessCon Seattle Takeaways

Having been at The Customer Success Association's CustomerSuccessCon West in January, I was thrilled to attend CustomerSuccessCon Seattle earlier this week also led by CSA Executive Director, Mikael Blaisdell. The takeaways from CSC West focused on CS Exec and CS Team trends and my notes from CSC Seattle expand upon these topics with a great lineup of speakers

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