Conquer Email Overload

A continuation of my take on more tips found in Jocelyn K. Glei's Manage Your Day-to-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind

Our digital selves ( can handle constant connectivity & input thereby creating a gap with the limits of our physical selves. Instead of beating back your email like some pointless enemy, determine your actions based on goals instead of reacting to your surroundings.


1) Know your strategic goals & keep them in sight. Determine how your inbox items help achieve these goals and be critical of what is worth your limited time.

2)    Limit your daily list to a 3x3 post-it for a realistic scope. Once you finish everything on the list, celebrate the accomplishment milestone and reframe for the next set that make your 3x3 post-it.

3)    Structure your reactive work. It's an unavoidable element of our roles (especially in Customer Success) so we need a plan to get our arms around this. Lastly, remember - Urgent does not always mean important.

  • Capture every commitment in a reliable way
  • Does this require an urgent response? Or, something to come back to?
  • Who is responsible for the next step?

4)    Like Elsa in Frozen, let it go! Don’t let those 50, 100, or 1000 emails take advantage of your optimism and become convenient distractions. Prune your inbox while maintaining focus on your most important goals - nurture and allow them to thrive.

If you liked this post, you may also enjoy reading Top 5 CSM Productivity Boosters and Power Block Your Way to Success