Top Takeaways from Totango's CSSummit18

Having been to Pulse, TSIA's TSW, CS100, and Customer SuccessCon, I was excited to check out Totango's CSSummit with 1000 CS aficionados.

Common themes from all sessions were a focus on the customer's experience/journey, more in-depth understanding, and realizing the impact of your reputation.

Read the expanded blog post here.