Posts tagged Customer Experience
CustomerSuccessCon Seattle Takeaways

Having been at The Customer Success Association's CustomerSuccessCon West in January, I was thrilled to attend CustomerSuccessCon Seattle earlier this week also led by CSA Executive Director, Mikael Blaisdell. The takeaways from CSC West focused on CS Exec and CS Team trends and my notes from CSC Seattle expand upon these topics with a great lineup of speakers

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Goals before Metrics

With no single definition of Customer Success, my curiosity has led me to ask hundreds of CSMs about their roles and how they measure their success. This week's infographic focuses on some suggested starting points once you've defined your goals (the what) and the corresponding metrics (the how) for you and your teams.

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